Returns & Exchanges

Returns and Exchange Policy

At Powerpire, we value our customers’ satisfaction and strive to provide high-quality solar energy products. However, we understand that there may be instances when a return or exchange is necessary. Please read our Returns and Exchange Policy carefully to understand the guidelines and procedures for returning or exchanging a product.

1. Eligibility for Returns and Exchanges:
   – Returns and exchanges are valid for products purchased directly from Powerpire within the last 30 days.
   – The product must be in its original condition, unused, and in its original packaging.
   – Proof of purchase, such as an order number or receipt, is required for all returns and exchanges.
   – Customized or special-order products may not be eligible for return or exchange unless they are found to be defective or damaged.
2. Return Process:
   a. Initiating a Return:
   – To initiate a return, please contact our Customer Support team within 30 days of your purchase. You can reach us through [insert contact details].
   – Provide us with your order number, the product(s) you wish to return, and the reason for the return.
   – Our Customer Support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
   b. Packaging and Shipping:
   – Pack the product securely in its original packaging to ensure its safe return.
   – Clearly write the RMA number on the package.
   – Ship the package back to us using a reliable shipping service with tracking capabilities. The return shipping costs are the responsibility of the customer unless the return is due to a defective or damaged product.
   c. Inspection and Refund:
   – Upon receiving the returned product, our team will inspect it to verify its condition.
   – If the product meets our return eligibility criteria, we will process a refund within 5 business days.
   – Refunds will be issued in the original payment method used for the purchase.
3. Exchange Process:
   a. Initiating an Exchange:
   – If you wish to exchange a product for a different model or variant, please contact our Customer Support team within 30 days of your purchase.
   – Provide us with your order number, the product(s) you wish to exchange, and the reason for the exchange.
   – Our Customer Support team will guide you through the exchange process and provide you with further instructions.
   b. Packaging and Shipping:
   – Follow the packaging and shipping instructions provided by our Customer Support team for returning the product.
   – Once we receive the returned product and verify its eligibility for exchange, we will process the exchange promptly.
   – Exchange requests are subject to product availability. In case the requested product is not available, we will provide alternative options or issue a refund.
4. Damaged or Defective Products:
   – If you receive a damaged or defective product, please contact our Customer Support team immediately.
   – Provide us with your order number, details of the damage or defect, and any relevant supporting documentation or images.
   – We will assess the situation and provide appropriate instructions for returning or exchanging the damaged or defective product. In such cases, Powerpire will cover the return shipping costs.
5. Non-Returnable Items:
   – Certain items are non-returnable, including:
   – Products purchased from third-party sellers or retailers (not directly from Powerpire).
   – Products that have been used, altered, or damaged by the customer.
   – Consumable items or items with limited shelf life.
   – Customized or special-order products, unless they are found to be defective or damaged.6. Limited Warranty:
   – Powerpire offers a limited warranty on its products. Please refer to our separate Warranty Policy for detailed information on warranty coverage and terms.

Please note that Powerpire reserves the right to update or modify this Returns and Exchange Policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

If you have any questions or need further clarification regarding our Returns and Exchange Policy, please don’t hesitate to contact our Customer Support team. We are here to assist you and ensure your satisfaction with our products and services.

Last updated: 26 April 2023

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